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The four steps to creating a culture based on customer loyalty through gamification

Posted by Brad Ball on June 18, 2013 at 11:55am 0 Comments

We have written an eBook titled Gamifying Loyalty Programs and are providing it free to members of this community. The eBook is the first in a series which takes one from a primer to best practices. Reply to this post and I will email you a copy. Thanks

Enterprise Gamification Newsletter - June 2013

Posted by Mario Herger on May 30, 2013 at 8:57pm 0 Comments

Dear fellow gamificators,



We are all very busy, and I tend to send tons of links that nobody has time to read, so I offer a new service: Effort-level-tagging.

The following effort-levels give you an indication for how much time and effort is required:

Short & quick: 1-5min, no hard thinking, fun, and worth the money

Medium: 5-15 minutes, thinking required, good coffee at your side is recommended,…

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A little on careers and gamification

Posted by Andrzej Marczewski on May 6, 2013 at 1:02am 0 Comments

Extrinsic Rewards and the User Journey

A couple of small bits this week whilst I pull together more substantial work (I’m not a machine!!) First a small revisit of my Flow and User Journey work. In various conversations I have had about the use of rewards in a gamified systems the general question is always “do you need rewards at all”. My answer is that it can’t hurt if it is done properly.  One thing that…

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LoyaltyMatch's RewardingYourself Loyalty Wallet app has been selected as a BlackBerry Achievement Award Finalist

Posted by Brad Ball on April 2, 2013 at 10:27am 0 Comments

LoyaltyMatch just received exciting news from BlackBerry regarding our RewardingYourself Loyalty Wallet app.  From more than 70,000 BlackBerry 10 apps we are one of 15 chosen (3 in each category) for this award.

The RewardingYourself Loyalty Wallet combines loyalty functionality with shopping functionality to help customers manage, synch up, store and maximize all their loyalty…

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Continuing on from last week’s headline grabbing “The Death of Gamification” post, I want to talk about another aspect of gamification that should be kept simple.

Integration.

In many cases, gamification is meant to add some kind of layer of engagement to a process and possibly even fun. What it is not meant to do is add extra effort for the end user. With that in mind, how you integrate it into your tasks or processes is critical.

If a user thinks that it is too much effort to play the game, they just won’t play. It should all be as seamless as possible.

Automate everything that can be automated. If it can’t be automated, do it in the back office without the user seeing it. In cases where the gamification layer actually needs input from the users, such as Quora or Yahoo Answers, it has to be as easy as possible and the rewords should definitely be automated!! At no point should the users feel like they have to go out of their way to be involved in the “game”. In the cases where user interaction is needed, be sure that the reward is worth it. Nothing is more likely to stop users interacting, than if they can get the same value reward by doing nothing!

After all, for the most part, we are trying to make things more interesting, more engaging and more productive for everyone. If your integration makes it harder to achieve their task, it is hardly worth it.

KISS – Keep It Simple Stupid!

Originally posted on my blog - http://marczewski.me.uk/index.php/2012/05/12/gamification-seamless-...

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Tags: Gamification, andrzej, dynamics, engagement, game, games, gami, gamify, marczewski, mechanics, More…motivation, video

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